Privacy policy

1Who we are

This website, Driveway Gates Hertfordshire (drivewaygateshertfordshire.com), operates under the trading name 'Driveway Gates Hertfordshire'. We are an independent matching service, not a gate installation company. We connect homeowners in Hertfordshire with independent, third-party gate installers who carry out any work you agree with them.

2What data we collect

When you submit an enquiry through our lead form, we collect:

• Your full name
• Your email address
• Your phone number
• Your Hertfordshire town or postcode
• The type of gate service you are interested in
• The page URL where you submitted the enquiry

If you accept analytics cookies, we also collect standard analytics data through Google Analytics, including anonymised IP address, browser type, device type, pages visited, referral source, and session duration. Analytics data is used to understand site traffic in aggregate and is not used to identify individual users.

3How we use your data

We use the personal data you submit through the lead form to:

• Identify suitable gate installers in our network for your specific project
• Share your details with up to three of those installers so they can contact you directly
• Send you occasional follow-up communication about your enquiry

The lawful basis for this processing is your consent, which you give by submitting the enquiry form. You can withdraw consent at any time by contacting us through the contact page.

4Who we share your data with

When you submit an enquiry, your details are shared with up to three independent UK gate installers in our network who we judge are the best match for your project. Each installer operates as an independent business and becomes a separate data controller for your data once they receive it.

We do not sell your data to third parties. We do not share it with anyone outside the matched installer or installers. We do not pass your data to marketing lists.

We use Google Sheets (via a Google Apps Script webhook) to record incoming enquiries, and Google Analytics to measure site traffic. Google may process this data on servers outside the United Kingdom and European Economic Area, subject to standard contractual clauses.

5How long we keep your data

Lead form submissions are retained for 24 months to allow us to respond to any follow-up enquiries and to reconcile referrals with installers in our network. After 24 months, the data is deleted from our records.

You can request earlier deletion at any time. Once deleted from our records, your data may still be held by any installer to whom it was passed, subject to their own retention policy.

6Your rights under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Request correction of any inaccurate data
• Request deletion of your data (right to be forgotten)
• Object to or restrict processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ico.org.uk)

To exercise any of these rights, contact us through the contact page. We will respond within one month.

7Cookies

Google Analytics cookies are set only if you click Accept on the cookie banner. If you reject them or ignore the banner, no analytics cookies are set. Your choice is stored in your browser so we do not ask again on every visit. You can clear it at any time by deleting this site's data in your browser settings, and you can block cookies entirely through your browser.

8Changes to this policy

We may update this policy from time to time. The last updated date at the top of this page reflects the most recent change. We recommend checking back periodically if you have a live enquiry with us.

9Contact

Questions about this privacy policy or about how we handle your data: use the contact page and state that your message is a privacy request. We will reply by email to the address you provide.